Your satisfaction is our #1 customer service priority. We are proud to offer only the highest quality products from manufacturer names that you know and trust. We will offer a prompt and hassle free return authorization if you are not satisfied with the product that you have purchased. A Return Goods Authorization (RGA) must be made within 30 days from the date of invoice and a copy of the invoice must accompany the return request. Product must only be returned after prior approval and issuance of an RGA has been obtained. To return products, please contact us for a Return Goods Authorization. Product returned due to ordering errors, or product no longer wanted by the customer, is subject to a 10% restocking charge. Most factories require any product that you determine to be defective and/or a premature end of life issue to be tested to determine the potential reason for the issue. Do not dispose of any item that meets either of these two criteria. Failure to return the item for testing may void any potential return goods authorization, refund or warranty replacement. You may contact us on our toll free number at 877-652-9640 or e-mail your request to Returns@greenelectricalsupply.com. We must receive the returned product within 10 days of the RGA issuance. All return shipping fees are your responsibility.
Criteria for a Qualifying Return
Product returned due to ordering errors, or product no longer wanted by the customer, is subject to a 10% restocking charge. Returned products must not have been used, installed or modified in any way. Please note: We have begun to receive several items in a plastic "clam-shell" style package (as opposed to a paper or cardboard style box). If you choose to cut and open this clam-shell style packaging, it is NO LONGER in resalable condition. We will be unable to accept the product back for refund. All returned product must be in their original cartons and shipped with sufficient packaging material to ensure they remain in resalable condition. Should the returned product arrive damaged, and in unsalable condition, no credit will be issued for the damaged, unsalable item(s). Product determined to be defective by the applicable manufacturer shall either be replaced or credit will be issued at the discretion of Green Electrical Supply, LLC and/or that specific manufacturer. Product returned as defective, and is not, will be returned to the customer.
The limited warranty for any product sold by Green Electrical Supply is as provided by that product's manufacturer. All commitment to warranty return authorization(s), product replacement(s) and/or scrap in field authorization(s) are at the sole discretion of the manufacturer involved. Green Electrical Supply will need to receive any and all such authorizations from the manufacturer prior to communicating any warranty disposition. Except as specifically set forth therein, Green Electrical Supply makes no warranties, express or implied, and disclaims all other warranties, including without limitation, implied warranties of merchantability, fitness for a particular purpose and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations might not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.
If the item meets the criteria for a qualifying return as described above, the refund will be issued in a timely manner. Freight charges are non-refundable if Green Electrical Supply made no shipping error.
If you want to cancel your order and we are able to do so without incurring cost, we will do so without charging you. If the order has shipped, it cannot be cancelled, and is subject to the return policy.
Product Recall Information
In the rare event that one of our manufacturers issues a recall for any of their products, we will do our best to offer any and all information regarding that recall. Since most recalls are posted through the Consumer Product Safety Commission (CPSC) we will post a link to their website posting below.
SATCO KolourOne LED Light Bulbs Product Recall