Shipping Days and Hours: Our regular store hours of operation are Monday through Friday 8:00 am to 5:00 pm Eastern Time. We will be closed on, or near, most National holidays and we will make every effort to effectively communicate this closure as they occur. It is our goal to process and ship all orders, when they are received prior to 2:00 pm Eastern time, the very same
Monday through Friday business day that are received. Please do not hesitate to contact one our courteous sales staff, toll free at 877-652-9640, or via email at firstname.lastname@example.org, if same day shipment of your order is critical and was sent to us after the above referenced 2:00 pm Eastern cut off time. We will make every effort to expedite the shipment of your order that very day. Any and all orders received on Saturday or Sunday will be processed on the following business day, usually the following Monday, unless that day is a National holiday, a day in which our freight carrier's (Federal Express, UPS, USPS or chosen common carriers) are closed for any reason, or one which we have published that our store will be closed.
Important Information Regarding Air Shipments: In the event that you choose to have your order shipped via FedEx Standard Overnight or FedEx 2Day or UPS Next Day or 2 Day expedited air shipment, the delivery date of your order will be determined by the business day in which your order ships. The business day that you place your order is not included in the number of business days that it takes to receive your package. For example, if your order is placed and shipped on a Thursday, and is shipped via FedEx 2Day, it will be delivered 2 business days later, on Monday, assuming no holiday or closures as reference above. FedEx does NOT deliver any air shipments on Saturday unless additional arrangements are made and an additional premium is paid.
If you would like to have your order shipped via FedEx Standard Overnight, FedEx 2Day, UPS Next Day, UPS 2 Day air shipment or delivered on a Saturday, you must contact our office as far in advance as possible, toll free at 877-652-9640, to have arrangements made and pay for the additional charges. It is important to us that you are satisfied and have a complete understanding of the shipping process. You are encouraged to contact our sales staff with any and all questions regarding delivery dates.
Shipping charges are applied to all orders. Our website creates real time shipping calculations for Federal Express (Fed Ex), United Parcel Service (UPS) and the United States Postal Service (USPS) based on the item(s) you have placed in your shopping cart. You have the option to choose which carrier and method of shipment that your product will ship. You may preview the shipping charges prior to your purchase by clicking on the Estimate Shipping link found just below the Shopping Cart on the right hand side of the page or you can wait, as the same service options and costs will appear on page 2 of the check out process. After entering your destination zip code, simply use the pull down boxes to change the carrier (USPS, FedEx or UPS) or the shipping option to receive the freight charges for your order.
We will ship large quantity purchases or heavy purchases via common carrier. We offer a set freight rate for single pallet shipments. Should the weight of your purchase make it too costly to ship via Federal Express, our site will automatically quote you a cost using an over-the-road common carrier of our choice such as Roadway, Con-Way, etc. Special transportation requirements including, but not limited to, city delivery truck or lift gate may increase the shipping cost at your expense.
Customers from Alaska or Hawaii: Standard shipping charges shown on our site are for FedEx, UPS or US Postal Service only. Should your shipment require common carrier freight, the common carrier rates shown are for within the contiguous 48 United States ONLY. Freight forwarding arrangements or additional charges will be required. Please contact our office to make arrangements.
Customers from Canada:
We are currently set up for International shipments via phone orders only. Please contact us at 248-276-9640 or email@example.com
to obtain a quotation on the freight charges. Whenever possible, all shipping, brokerage and customs fees and/or documents will be included in the quoted shipping cost. Any additional taxes or fees (VAT, etc) will be the responsibility of the party picking the package(s) up upon arrival in Canada and will be noted in the freight quotation.
If any shipment looks or sounds damaged, please, accept the full shipment and then contact us with a specific count of the item(s) that arrived damaged. Never refuse the shipment. Any potential refund amount will be at the sole discretion of Green Electrical Supply. If, upon arrival, a product appears to be damaged, please contact us immediately at 877-652-9640 or click the following link to email us: contact us. You must notify us of any damage or any other concern with the shipment within 48 hours of receipt. Any product that has arrived damaged to your facility will be replaced as soon as we possibly can. It is our mission to provide you with a superlative level of customer service and your satisfaction is our primary goal.
If you are home when the delivery arrives, please inspect the package(s) for obvious damage. If a product appears to be damaged, please call us immediately at 1-877-652-9640 or click the following link to email us: contact us. If the delivery is made when you are not home, then please inspect your order carefully and verify that all products have arrived in satisfactory condition. If the outer package shows no obvious signs of damage but the merchandise is damaged when the box is opened, call us immediately at 877-652-9640 or contact us.