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It's so nice to deal with a company on the net that takes pride in their customer service, such as yourselves. I most definently will be praising the name of your company every chance I get.
Thanks again
Chris Kelley
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Shipping Policy
Shipping charges are applied to all orders. Our website creates real time shipping calculations for Federal Express (Fed EX) and the United States Postal Service (USPS) based on the item(s) you have placed in your shopping cart. You have the option to choose which carrier and method of shipment that your product will ship. You may preview the shipping charges prior to your purchase by clicking on the Estimate Shipping link found just below the Shopping Cart on the right hand side of the page or you can wait, as the same service options and costs will appear on page 2 of the check out process. After entering your destination zip code, simply use the pull down boxes to change the carrier (USPS or FedEx ) or the shipping option to receive the freight charges for your order.
We will ship large quantity purchases or heavy purchases via common carrier. We offer a set freight rate for single pallet shipments. Should the weight of your purchase make it too costly to ship via Federal Express, our site will automatically quote you a cost using an over-the-road common carrier of our choice such as Roadway, Con-Way, etc.
Customers from Canada: We are currently set up for International shipments through FedEx only. Please contact us at 248-652-9640 or orders@greenelectricalsupply.com to obtain a quotation on the freight charges. All shipping, brokerage and customs fees and/or documents will be included in the quoted shipping cost.
Damage
Do not sign for and/or do not accept any products that are visibly damaged. You must notify us of any damage, refused shipment or any other concern with the shipment within 48 hours of receipt. If, upon arrival, a product appears to be damaged, please refuse delivery of the item and contact us immediately at 1-877-652-9640 or contact us. Any product that is refused upon delivery will be replaced immediately. It is our mission to provide you with a superlative level of customer service and your satisfaction is our primary goal.
If you are home when the delivery arrives, please inspect the package(s) for obvious damage. If a product appears to be damaged, please refuse delivery of the item(s) and call us immediately at 1-877-652-9640 or contact us. If the delivery is made when you are not home, then please inspect your order carefully and verify that all products have arrived in satisfactory condition. If the package shows no obvious signs of damage but the merchandise is damaged when the box is opened, call us immediately at 1-877-652-9640 or contact us.
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